General conditions | powered by
This page describes how to manage the site in relation to the processing of personal data of users who use it.
This notice is provided pursuant to art. 13 of the legislative decree n. 196/2003 - Code regarding the protection of personal data to those who interact with prenota-web web services, accessible electronically from the address:
the home page of the website of the web application called Prenota-web, owned by E-Group Srl.
The disclosure was made only for the site www.prenota-web.it and not to other Web sites accessed via links.
The information is also based on Recommendation no. 2/2001 that the European authorities for the protection of personal data gathered by the Group established. 29 of Directive n. 95/46 / EC, adopted on 17 May 2001 to establish minimum requirements for collecting personal data online, and, in particular, the manner, timing and nature of the information that data controllers must provide to users when they connect to web pages, regardless of the purpose.
The recommendation and a brief description of its purpose can be found on other pages of this site.
Following consultation of this site may be processed data on persons identified or identifiable.
The "owner" of their treatment is E-Group Srl, which is based in Padova (Italy), Corso Stati Uniti 19 / A, 35127.
The company E-Group srl is responsible for processing under Article 29 of the Code regarding the protection of personal data, as itself ensure the maintenance of the technological side of the page.
The processing connected to this site's web services takes place at the offices of E-Group Srl and are only handled by technical personnel of the processor ..
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.
This information is not collected to be associated with identified, but by their very nature could, through processing and associations with data held by third parties, to identify users.
In this category of data includes IP addresses or domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) of requested resources, time of request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the response from the server (successful, error, etc..) and other parameters regarding the operating system and computer environment.
This data is used only to obtain anonymous statistics on site usage and to check its correct functioning. The data could be used to ascertain responsibility in case of hypothetical crimes against the site.
No personal user data is acquired from the site.
The use of C.D. Session cookies (which are not stored permanently on the user's computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers (consisting of random numbers generated by the server) necessary to allow safe and exploration efficient site.
The SO-CALLED Session cookies used on this site avoid the use of other techniques potentially prejudicial to the privacy of the users and not allow the acquisition of personal identification data.
The optional, explicit and voluntary e-mail addresses listed on this site involves the subsequent acquisition of the sender, necessary to respond to requests, and any other personal data included in the message.
Specific summary information will be reported or displayed on web pages dedicated to particular services on request.
Apart from that specified for navigation data, the user is free to provide personal data contained in such E-Group srl the application forms or indicated in contacts with the staff to request activation of services, sending the newsletter, information material or other communications.
Their absence can make it impossible to fulfill the request.
It must be remembered that in some cases (not the ordinary management of this site) the Authority may request information under Article 157 of the Code concerning the protection of personal data, for the purposes of monitoring the processing of personal data. In these cases reply is obligatory under penalty of a fine.
The personal data are processed by automated tools for the time strictly necessary to achieve the purposes for which they were collected.
Specific security measures are observed to prevent the loss of data, illegal or incorrect use and unauthorized access.
Those whose personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data and to know the content and origin, verify its accuracy or request its integration or updating, or correction (Article 7 of the Code regarding the protection of personal data).
Pursuant to this Article shall have the right to request cancellation, transformation into anonymous form or blocking of data processed unlawfully, and to oppose in any case, for legitimate reasons, their treatment.
Requests should be addressed:
- By e-mail at: email@example.com
- Or by mail, E-Group Srl, via Germania 7 int. 10, 35010 Vigonza (PD).
These General Conditions are applicable to the restaurant reservation service, hereinafter referred to as "Restaurant" provided to the user customer, hereinafter "Customer". The Restaurant makes use of the BOOKING-WEB booking service provided by E-group srl hereinafter "Service".
The reservation service provided by the restaurant to the customer is provided free of charge.
The booking service is provided by E-group srl at the Restaurant for the duration foreseen in the contract.
The Service provides the possibility that the Customer can request a reservation at the Restaurant through the online form.
To request a reservation, the Customer must enter his / her personal data requested in the form in addition to all the information useful to the Restaurant to provide the Customer Service. The Customer must ensure that the data entered is correct. At the end of the booking, the Customer will immediately receive an e-mail which will include all the data entered in the booking form. In the event that the customer does not receive this email he will immediately notify the restaurant via email. Upon receipt of the email, the Customer must verify that all the data entered is correct. In the event of errors, the Customer will promptly inform the Restaurant by e-mail stating the changes to be made. Any errors in the data entered by the Customer in the booking form (name, telephone, e-mail address, etc.) may lead to the cancellation of the reservation.
The availability of the number of seats in the restaurant may be limited.
The "Booking Requests" must be verified and confirmed by the Restaurant and cannot be considered confirmed and approved by the Restaurant. The Restaurant can freely cancel the Booking Requests based on the availability of the seats. The reservation will not be understood as effective until the receipt of an email in which the phrase "Booking confirmation" will be highlighted.
The reservation may be subject to a credit card guarantee. The Restaurant, if it considers it, can request a pre-authorization to guarantee the reservation that cannot be used for virtual payment methods. In the event that the customer, after having booked and entered the credit card details, if requested, should not be present at the lunch or dinner service in the time indicated in the booking request or if he should cancel the reservation beyond the limits defined in the " Cancellation policy "authorizes the Restaurant to withdraw from the Customer's bank account via credit card, the amount that was highlighted in the booking request and communicated in the email received from the Customer.
Inside the email received from the Customer after filling out the booking form, there is a link to check the "Booking Status" where there is also the possibility to cancel the reservation. The Customer has the right to cancel his / her reservation (Request or Confirmed) within the terms of the "Cancellation Policy" without any penalty. Once this is over, authorize the Restaurant, where provided, to charge the amount indicated in the booking form and reported in the email received from the Customer. The Restaurant may reserve the right to charge a penalty even if the Customer arrives with a lower number of people than the number indicated in the reservation, in this case the amount will be calculated based on the number of missing covers.
The credit card management service (verification, pre-authorization, authorization, etc.) is managed by Book-web in collaboration with Stripe. For the management of payments, the Restaurant will have a direct relationship with Stripe, therefore it will not be brokered by E-group. E-group is not responsible for Stripe's actions towards the Restaurant. In the case of a payment made via Stripe, the Restaurant will receive from them a bank transfer net of the bank commissions indicated on the site www.stripe.com - section Rates, if not previously agreed.
If the Customer does not show up at the Service or if the Customer cancels the reservation beyond the limit indicated in the "Cancellation Policy" the Restaurant has the right to use the amount committed with the credit card as payment for the withdrawal of the booking, considering this sum as a penitential deposit pursuant to art. 1386 cod. civ.
If the Customer presents the Restaurant to the Service and if the Customer explicitly requests it, the Restaurateur has the right to use the amount committed with the credit card as an advance payment, thus contributing to the total payment of the Service by applying the VAT rate in force (CC art. 1385 and following).
If the Restaurant requires the Customer a credit card to guarantee and the latter does not pre-authorize or does not make a pre-payment, in the event that the Customer does not show up or if the Customer cancels the reservation beyond the limit indicated in the “Policy of cancellation "the Restaurant has the right to charge the Customer the amount committed with the credit card as payment for the withdrawal of the booking, considering this amount as a penitential deposit pursuant to art. 1386 cod. civ.
E-group will use all the methods it knows to guarantee the security of the data and information entered in the reservations and stored on its servers. The booking request form will be protected by the SSL protocol. The credit card application form will be entirely managed by Stripe and protected by the SSL protocol. The Restaurant may not have access to the Customer's credit card information in any way. E-group cannot be held responsible for any damage suffered as a result of the Service provided to the Restaurant or provided to the Customer.
In the event of disputes with the Restaurant regarding the Service, the Customer will have to contact the Restaurant directly for the necessary clarifications.
The Restaurant reserves the right to change these General Conditions and notify the Customer
The Customer expressly and without reservation accepts all the clauses present in these General Conditions